22.03.25

 English for Business Test for certificate

1.Listen to the dialogue. Select the most accurate statement.Good morning, world. 

Hello, I was wondering if I could speak to Kate Williams.

• "Who's calling, please?"

• "It's Gerard from Notable. Is now a good time?"

• "Sorry, Gerard. I'm afraid she's in a meeting at the moment. Can I take a message?"

• "Sure, I need to rearrange our meeting. Could you ask her to call me back?"

• "No problem. When is a good time?"

• "I'm available today before midday or tomorrow anytime."

• -"Okay, I'll pass on your message. Thanks for calling!"

 Доброе утро, мир. Здравствуйте, можно поговорить с Кейт Уильямс?

• «Кто звонит?»

• «Это Жерар из компании Notable. Сейчас удобное время?»

• «Извините, Жерар. Боюсь, она сейчас на встрече. Могу я передать сообщение?»

• «Конечно. Мне нужно перенести нашу встречу. Могли бы вы попросить её перезвонить мне?»

• «Без проблем. Когда вам будет удобно?»

• «Сегодня до полудня или в любое время завтра.»

• «Хорошо, я передам ваше сообщение. Спасибо за звонок!»

previous предыдущий

urgent - срочный

• This conversation is about a pre-arranged meeting.
  Этот разговор о предварительной встрече

• 2. Is now a good time? Can I take a message? Could you ask her to call me back?

• 3.I was wondering if I could speak to Kate Williams.
  
  

• 4.Good morning, world. Hello, I was wondering if I could speak to Kate Williams.
  "Who's calling, please?"
  "It's Jared from Notable. Is now a good time?"
  "I'm afraid she's in a meeting at the moment. Can I take a message?"
  Kate is not available to speak with Jarrad at the moment.
  
  5."Can I take a message?"
  "Sure, I need to rearrange our meeting. Мне нужно перенести нашу встречу Could you ask her to call me back?"
  "No problem. When is a good time?"
  "I'm available today before midday or tomorrow after four."
  

  Jarrad would like to change the date of his meeting with Kate Williams.
  
  6.Select the word which means the same as "reschedule"(перепланировать)= rearrange
• 7. I'm afraid she's in a meeting at the moment .
  8.Select the word with a similar meaning to "free".= available
• 8.Select an appropriate response to the question you hear.
  Сan I take a message? 
  Could you let her know that I called and ask her to call me back?
  
  9.
• Who's calling please? It's Sophia from Techly.
• Can I take a message? Anytime this afternoon.
• When is a good time? Sure, just let him know I called.
• 10. When are you available for a call?
• 11.Could you ask him to call me back?
• 12.You become unavailable for a meeting so you call up to change the date. Complete the sentence.Вы становитесь недоступным для встречи, поэтому звоните, чтобы изменить дату. Завершите предложение.

• Could you let Jamie know that I need to reschedule|rearrange|postpone|change our meeting.=rearrange

• • Reschedule — перенести встречу на другое время.
  • Rearrange — изменить время или порядок встречи (менее часто используется в данном контексте).
  • Postpone — отложить встречу на более поздний срок.
  • Change — просто изменить встречу, но не уточняет, будет ли это перенос или другое изменение.

  Исходя из контекста, все эти варианты могут быть подходящими. Однако, "reschedule" или "postpone" чаще всего используют для обозначения переноса встречи.

• 13.1To whom it may concern,
  2I am writing to you regarding...

  3Yours faithfully,
  
  14.Select the sentence that we are most likely to put at the beginning of a business email.= I am writing to you regarding...

  15.To whom it may concern,Кого это может касаться,

  16.

  Dear, Yours, faithfully
• 17. Please find attached
• "Please find attached the invoice for this month." — "Во вложении счет-фактура за этот месяц."
• "Please find attached the presentation for the upcoming meeting." — "Прилагаю презентацию для предстоящей встречи."
• 18. Thank you for contacting me regarding the copywriting services you require."
• 19.
• I am writing to enquire about your recruitment services.
• As discussed,we are interested in integrating your platform.
• Please find attached a document with the estimated cost.
• 20 . I look forward to hearing from you.
• 21. Please find attached a copy of the project timeline.
• 22. If you have any questions or concerns, please do not hesitate|feel free to let me know.feel free

• 23. Yours sincerely|faithfully,faithfully
  ------------------------------------------------------------------------------

• Part 2
  23."Do you have 10 minutes at some point today?"
  "I'm free now."
  "Okay, great. I just wanted to raise something with you."
  Dominic needs to talk to Claudia about something.

• I just wanted to have a word ...
• I wasn't happy about ...
• I wanted to raise something ...
• I didn't agree with ...

• 24.Select the option which has a similar meaning to the question you hear.
  Сan I read something with you?= Can I talk to you about something
  25. I wanted to raise something with you.
  26.Listen to Claudia and Dominic's conversation. Select the most accurate statement.Выберите наиболее точное утверждение
  "I need to book some holiday next month as I'm moving house, but I know that we are very busy here."
  "Yes, normally it wouldn't be a problem, but you're right, there's a lot in the pipeline(конвеер), and next month is crucial for us. How much holiday do you need?"
  "Ideally, I was hoping to take a week off, but maybe I could work for time."
  -Мне нужно забронировать отпуск в следующем месяце, так как я переезжаю, но я знаю, что мы здесь очень заняты.
  -Обычно это не проблема, но вы правы, многое в процессе, и следующий месяц имеет для нас решающее значение.
  Сколько отпуска вам нужно в идеале?
  Я надеялся взять неделю отпуска, но, возможно, я смогу поработать над этим временем.
  Dominic is asking Claudia if he can take some time off
  27 holiday
  28.ошибка
  -I could work from home for part of that time.

  to take a week off.

  -I need to book

  -I was hoping to take
  29. "There's a lot coming up in the pipeline"=We are going to get very busy.

  There's a lot coming up in the pipeline" переводится как:

  "В ближайшее время ожидается много событий/новинок/проектов."

  Выражение "in the pipeline" означает, что что-то находится в процессе подготовки и скоро будет реализовано. В бизнесе и управлении проектами этот термин стали использовать для обозначения идей, продуктов или планов, которые находятся в процессе разработки, но еще не готовы.

  Сегодня это выражение широко применяется в деловом, технологическом и корпоративном мире, а также в повседневной речи, когда речь идет о будущих событиях или изменениях.
  

• -"I need to book some holiday next month as I'm moving house, but I understand we are very busy here." 
   -"Normally, it wouldn’t be a problem, but you’re right—there’s a lot in the pipeline, and next month is crucial for us. How much holiday do you need?" -"Ideally, I was hoping to take a week off, but perhaps I could work from home for part of that time."

30.Match the sentences with similar meanings.
I just wanted to have a word ...= I wanted to raise something

I wasn't happy about ...=I didn't agree with 

31. 
"I need to book some holiday next month as I'm moving house, but I know that we are very busy here."
"Yes, normally it wouldn't be a problem, but you're right—there's a lot in the pipeline, and next month is crucial for us. How much holiday do you need?"
"Ideally, I was hoping to take a week off. Maybe I could work from home during that time."
-Мне нужно заказать отпуск в следующем месяце, так как я переезжаю, но я знаю, что мы здесь очень заняты.
-Обычно это не проблема, но вы правы, в процессе много всего, и следующий месяц для нас имеет решающее значение. Сколько отпуска вам нужно в идеале?
-Я надеялся взять неделю отпуска, может быть, я смогу поработать из дома в это время.
There is too much work to do next month, so Dominic's time off might not be possible.

31. "Ideally, I was hoping for some time off in August."

"В идеале, я надеялся(ась) взять небольшой отпуск в августе."

32. There is a lot in the pipeline for next month already.
33. "Ideally, I was hoping to take a week off, but may be I could work from home for part of that time."= He suggests that he take less holiday and work remotely.

34.

Ideally, I was hoping I could get your opinion on my work.

Part 3

35.ошибка
"The aim of this meeting is to discuss our campaign strategy for next year. Did everybody receive the agenda I circulated? Great. Who would like to take notes?"
 "I'll take notes."
 "Perfect. So, to clarify, we want to increase sales in January and February by 20%. By the end of this meeting, we should have a clear project timeline agreed upon by the stakeholders (заинтересованные стороны) in the room."
Цель этой встречи - обсудить стратегию нашей кампании на следующий год. Все получили повестку дня, которую я распространил? Кто хотел бы что-то записать? Я сделаю идеальные заметки, чтобы прояснить ситуацию. Мы хотим увеличить продажи в январе и феврале на 20%. К концу этой встречи у нас должен быть четкий график проекта, составленный заинтересованными сторонами в зале.

stakeholders
a project kick-off meeting

36.

We need to discuss our sales strategy.

37.Select the thing that you are likely to circulate before a meeting.-Выберите вещь, которую вы скорее всего распространите перед встречей.

agenda

38."By the end of this meeting, we should have a clear project timeline agreed upon by all stakeholders in the room."К концу этой встречи мы должны иметь четкие сроки осуществления проекта, согласованные всеми заинтересованными сторонами в зале.They want to agree on an overall plan and deadline for the project.
39.Did everybody receive the agenda that I circulated?

40. "so to summarize we're aiming to launch the campaign on the 3rd of January"
The campaign will start on 3rd January.

41.Myer will send around the project plan and documentation Майер рассылает план проекта и документацию Maya will circulate the timeline and notes from the meeting.

43. Why can't Ray budget the project yet?

"So, what do you need from the content team?"
"Well, we can't budget this project until we know the amount of content we need. 

When do you think you can give me an estimate?"
"When we touch base again on Friday, I can have some numbers for you by then."

«Так что вам нужно от команды контента?»
«Ну, мы не можем составить бюджет этого проекта, пока не узнаем объём необходимого контента.
Когда вы думаете, что сможете дать мне оценку?»
«Почему бы нам не связаться снова в пятницу? К этому времени у меня будут готовы некоторые цифры для вас.»

He doesn't know how many words they'll need.

44. "When do you think you can give me an estimate on the workload? Why don't we touch base again on Friday? I can have some numbers ready for you by then."

Josh doesn't have an estimate for Ray yet, but he will on Friday.

45.Select the words with a similar meaning to "catch up".Выберите слова с аналогичным значением "догонять".

touch, base

46.

"Sorry to interrupt, but we should also think about the marketing content we want to publish about the campaign."
"Yes, good point. I suggest we have another catch-up before Friday to finalize the content. Then I can communicate the final copy and estimate to Ray for approval."
"That sounds fine to me. What are your thoughts, Ray?"
"Yep, sounds great!"

Kath suggests scheduling another meeting this week to discuss marketing content.

------------------------------------------------------------"

Part 4

We are halfway through our project timeline, with approximately three weeks before the launch. Is everything running to schedule?"

"Due to unforeseen circumstances, we are a couple of days behind. There was a complication with our copywriter, as he's on unexpected leave. I need to follow up with him, but we are expecting the final copy tomorrow."
"Okay, thankfully we left a bit of a margin in the timeline. Are we within budget?"
"Yes, in fact, it looks like we're going to finish under budget by about $200."
"That's great news. Our budget for this month has been cut, so that will really help."

• A project update meeting

Мы на полпути к нашему проекту, до запуска осталось около трех недель. Все идет по графику?"

"Из-за непредвиденных обстоятельств мы отстаем на пару дней. Возникли сложности с нашим копирайтером, так как он неожиданно ушел в отпуск. Мне нужно связаться с ним, но мы ожидаем финальный вариант завтра"

"Это отличные новости. Наш бюджет на этот месяц был урезан, так что это действительно поможет".
."Хорошо, к счастью, мы оставили небольшой запас по срокам. Мы уложились в бюджет?""Да, на самом деле, похоже, что мы уложимся в бюджет примерно на 200 долларов".

"I suggest we schedule another catch-up before Friday to finalize the content. After that, I can share the final copy and estimate with Ray for approval.

Kath will sign off the final copy and estimate.=False

Complete the sentence with a word with a similar meaning to "leading"=running .Кто управляет|управляет этим проектом?

Who is managing|running this project?

Let's touch base again next week. touch base

To summarise, we are aiming to launch the campaign on the 3rd January.

------------------------------------------

Part 5


"We are halfway through our project timeline, with approximately three weeks before the launch. Is everything running to schedule?"

"Due to unforeseen circumstances, we are a couple of days behind. There was a complication with our copywriter, as he's on unexpected leave. I need to follow up with him, but we are expecting the final copy tomorrow."Из-за непредвиденных обстоятельств мы отстаем на пару дней. Возникли сложности с нашим копирайтером, так как он находится в неожиданном отпуске. Мне нужно связаться с ним, но мы ожидаем окончательный вариант завтра.

"Okay, thankfully we left a bit of a margin in the timeline. Are we within budget?"

"Yes, in fact, it looks like we're going to finish under budget by about $200."

"Great news! Our budget for this month has been cut, so that will really help."

A project update meeting

---------------------------------------------

"Is everything running to schedule? 

Due to unforeseen circumstances, we are a couple of days behind. There was a complication with our copywriter, as he's on unexpected leave, so I need to follow up with him. We are expecting the final copy from him tomorrow. 

OK, we left a bit of a margin in the timeline, yeah."

----------------------------------------------

Все ли идет по графику из-за непредвиденных обстоятельств? 

Мы отстаем на пару дней. Возникли сложности с нашим авторским правом, он неожиданно ушел в отпуск, поэтому мне нужно с ним связаться. Мы ждем от него окончательный вариант завтра. 

К счастью, мы оставили небольшой запас по срокам. Да.

The project is running behind schedule.

Select the words which have the same meaning as "because of".=

Due, to

--------------------------------------

 What does Josh mean by "unforeseen circumstances"?непредвиденные обстоятельства"? He was not previously aware of the problem that caused the delay.

----------------------------------------

Complete the sentence with
Why are we running behind schedule?

-------------------------------------

Put the words in order.

Have you followed up with Sian about the numbers
------------------------------------------------

Оригинал: "Are we within budget? Yes, in fact, it looks like we're going to finish under budget by about $200. That's great news! Our budget for this month has been cut, so that will really help."

Перевод: «Мы укладываемся в бюджет? Да, на самом деле мы, похоже, завершили сэкономив около $200. Это отличная новость! Наш бюджет на этот месяц был сокращён, так что это действительно пригодится.»

The project will cost less than they expected.

--------------------------------------------------------

unforeseen circumstances

budget cut

over budget
---------------------------------------------------------------------

that's great news our budget for this month has been cut so that will really help-Это отличная новость, наш бюджет на этот месяц был урезан, так что это действительно поможет

• They have a tight budget for this month 
  У них ограниченный бюджет на этот месяц----------------------------------------------------------------------
  Select all of the words that can go before or after "budget". cut, tight, extended, under, within, over разрезать, сжатое, растянуто, под, в, внутри, над
  --------------------------------------------------------------
  Match the beginning and end of each sentence.Are we running...Did we stay...Have you followed...\ within budget...to schedule... up with him

• Are we running within budget?  
  «Мы укладываемся в бюджет?
  Have you followed up with him? 
  Ты связался с ним?»
  Did we stay on schedule?
  «Мы придерживаемся графика?
  ---------------------------------------------------------------------------
  Listen to the dialogue. When does this kind of meeting take place?= 
  

  
  
   "Are you generally happy with the way it went?
  In general, everyone did a great job. There are a couple of things I would do differently next time. Okay, what could have gone better then?
  Our content team, but I think we dealt well with it."
  
   «Вы в целом довольны, как всё прошло?
  В общем, все отлично поработали. Есть пара вещей, которые я бы сделал по-другому в следующий раз. Хорошо, а что могло пойти лучше?
  Наша контент-команда, но я думаю, мы с этим хорошо справились.»
  

• after a project has been completed
  -----------------------------------------------Listen again. What does Ray think about the project?

• There are some things he wasn't happy with, but he is pleased overall with the project.Есть некоторые вещи, с которыми он не был доволен, но в целом он доволен проектом.
  -------------------------------------------------------------------
• Are you happy with how everything went?
  What do you think with could have gone better?
  Is there anything you would do differently?
  ----------------------------------------------------------------
  

  "Our content teams struggled a bit with the deadline. There was a miscommunication between them and the copywriters, but I think we dealt well with it."

   «Наши контент-команды немного затруднились с дедлайном. Произошло недопонимание между ними и копирайтерами, но, я думаю, мы с этим хорошо справились.»
  

  There was a minor problem which had a small impact on the project timeline.
  ------------------------------------------------------------
  
  Well done on meeting the deadline!
  ------------------------------------------------------------

Complete the sentence with another word for a "complication". Hint: starts with mis-.

There was a miscommunication|misunderstanding|mistake with an invoice.-: «Произошло недопонимание с выставлением счета.»

misunderstanding
-----------------------------------------------------------------

• 
  

• 
  

 21.03.25 English for Business Chapter 19 TEST

1. Strong social skills led to more effective team collaboration.

2. By practicing empathy, they could better understand and meet clients' unique expectations.

3. High levels of motivation help employees embrace (охватить,принять) challenges and grow professionally.Высокая мотивация помогает сотрудникам решать проблемы и развиваться в профессиональном плане.

3. Through self-awareness, employees have become more receptive to feedback.

4. The upcoming training session on adaptability will provide us with strategies for better adjusting (корректировка, адаптация) to changes in our work environment.
Предстоящая учебная сессия по адаптации даст нам стратегии для лучшей адаптации к изменениям в нашей рабочей среде.

5. During the budget cuts, a positive attitude helped the team remain optimistic.

6. It's essential to cultivate problem-solving abilities within your team to enhance their performance

7. Time management skills are critical for meeting customer expectations.

8. Teamwork enables us to address challenges that are beyond the capabilities of individuals alone.

9. Conflict resolution skills are critical for managers to minimize workplace disruptions.

10. Listen to Elijah talk about how he approaches his work. = He uses his time effectively.

"I prioritize tasks, plan my schedule carefully, and stay focused on meeting deadlines. I'd say I practice good time management."

= TRUE ="Time management" is the ability to prioritize tasks, manage one's schedule, and meet deadlines effectively

11. Conflict resolution is a valuable skill for managing disputes with suppliers and vendors.

12."We focus on conflict resolution, learning how to address disagreements constructively and finding positive solutions."

Мы фокусируемся на разрешении конфликтов, учимся конструктивно решать разногласия и находить позитивные решения. They handle disagreements in a positive manner.

"Conflict resolution" is the ability to handle disagreements and disputes in a constructive and positive manner.

13.Laura's adaptability allowed her to quickly learn the new software, which improved our team's overall efficiency.

14. "Have we covered everything? Not quite. Let’s not forget about adaptability. It’s crucial for our team to adjust to new situations, especially since our industry moves so fast."

What is the last ability that William Walker wants the team focus on? = 

the ability to change to suit different conditions

"Adaptability" is the ability to adjust to new or changing situations and circumstances.

15."I'd also like to spend some time addressing the area of problem-solving. Is that an issue for your team? I'm afraid so—the challenge lies in spotting and overcoming obstacles effectively."FALSE = Problem-solving" is the ability to identify and overcome challenges and obstacles.

16."What colleagues appreciated about Diana was her ability to show empathy and truly understand what had happened to someone, rather than comparing it to her own experiences."= 

Diana showed empathy by describing a time that she experienced a similar situation to the one affecting her colleague.=FALSE = Empathy is the ability to understand and share the feelings and perspectives of others.

Диана проявила сопереживание, описав время, когда она испытала ситуацию, похожую на ту, которая затронула ее коллегу.

17. "Social skills are the abilities we use to communicate and interact effectively with others. When leading a project, this involves building strong relationships, being a good listener, and communicating clearly."

Creating a strong team who get on well, by understanding their needs and being transparent (открытый) in your communication.

Social skills are the abilities we use to communicate, collaborate and build relationships.

18. Showing empathy in negotiations led to better understanding and stronger partnerships.

19. By developing social skills, employers improved their ability to empathize with and listen to their employees.

 20.03.25 English for Business Chapter 19 Lesson 6

Investing in emotional intelligence

Read about emotional intelligence and business success

1. adaptable — адаптируемые

2. competitive business landscape — конкурентная бизнес-среда

3. conflict resolution — разрешение конфликтов

4. confront challenges — справляться с вызовами

5. emotional intelligence — эмоциональный интеллект

6. employee satisfaction — удовлетворенность сотрудников

7. empathy — эмпатия

8. financial performance — финансовые показатели

9. healthier work environments — более здоровая рабочая атмосфера

10. highly engaged teams — высоко вовлеченные команды

11. highly motivated — высокомотивированные

12. investing — инвестирование

13. landscape — среда, пейзаж

14. leadership — лидерство

15. management — управление

16. motivation — мотивация

17. objectives — цели

18. organizations — организации

19. profitability — прибыльность

20. refine leadership skills — усовершенствование лидерских навыков

21. self-awareness — самосознание

22. self-regulation — саморегуляция

23. social skills — социальные навыки

24. stable work environment — стабильная рабочая среда

25. turnover — текучесть кадров

Read the extract explaining the benefits of investing in emotional intelligence training and think about how you would summarise it.

Emotional intelligence (EI) plays an important role in the success of both leadership and management and can bring about many benefits for organizations.

By developing self-awareness, leaders can better understand their emotions and their effect on others, leading to more effective decision-making and problem-solving. Integrating self-regulation into management practices encourages positive conflict resolution and a stable work environment.

Motivation enables leaders to confront challenges and pursue their objectives. Author Daniel Goleman discovered that highly motivated leaders are more adaptable and have a higher likelihood of achieving their goals (1).

Empathy is vital for understanding the needs of team members, promoting employee satisfaction, and reducing turnover. Enhancing social skills through EI training allows leaders to establish strong relationships and better teamwork. The Harvard Business Review has noted that managers with strong social skills lead highly engaged teams, resulting in increased profitability (2).

Investing in EI training can help refine leadership skills, promote healthier work environments, and improve financial performance in today's competitive business landscape.

(1) Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
(2) Bradley, A and Olivier, S. (2019) How Engaged Is Your Team, Really? The Harvard Business Review.

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Абзац : Emotional intelligence (EI) plays an important role in the success of both leadership and management and can bring about many benefits for organizations.

Эмоциональный интеллект (EI) играет важную роль в успехе как лидерства, так и управления, и может принести множество преимуществ организациям.

• emotional intelligence — эмоциональный интеллект

• leadership — лидерство

• management — управление

• organizations — организации

Абзац 1: By developing self-awareness, leaders can better understand their emotions and their effect on others, leading to more effective decision-making and problem-solving. Integrating self-regulation into management practices encourages positive conflict resolution and a stable work environment. 

  Развивая самосознание, лидеры могут лучше понимать свои эмоции и их влияние на окружающих, что способствует более эффективному принятию решений и решению проблем. Интеграция саморегуляции в управленческие практики способствует позитивному разрешению конфликтов и стабильной рабочей атмосфере.

• self-awareness — самосознание

• self-regulation — саморегуляция

• conflict resolution — разрешение конфликтов

• stable work environment — стабильная рабочая среда

Абзац 2: Motivation enables leaders to confront challenges and pursue (добиваться) their objectives. Author Daniel Goleman discovered that highly motivated leaders are more adaptable and have a higher likelihood (шанс, вероятность) of achieving their goals (1). 

 Мотивация позволяет лидерам справляться с вызовами и достигать своих целей. Автор Дэниел Гоулман обнаружил, что высокомотивированные лидеры более адаптируемы и имеют более высокий шанс достижения своих целей (1).

• motivation — мотивация

• confront challenges — справляться с вызовами

• objectives — цели

• highly motivated — высокомотивированные

• adaptable — адаптируемые

Абзац 3: Empathy is vital (жизненно важный) for understanding the needs of team members, promoting (обеспечение) employee satisfaction, and reducing turnover (текучесть кадров). Enhancing (улучшение) social skills through EI training allows leaders to establish strong relationships and better teamwork. The Harvard Business Review has noted that managers with strong social skills lead highly engaged teams, resulting in increased profitability (рентабельность)(2). 

 Эмпатия имеет решающее значение для понимания потребностей членов команды, повышения удовлетворенности сотрудников и снижения текучести кадров. Улучшение социальных навыков с помощью тренинга EI позволяет лидерам устанавливать крепкие отношения и улучшать командную работу. Harvard Business Review отметил, что менеджеры с сильными социальными навыками руководят высоко вовлеченными командами, что приводит к увеличению прибыли (2).

• empathy — эмпатия

• employee satisfaction — удовлетворенность сотрудников

• turnover — текучесть кадров

• social skills — социальные навыки

• highly engaged teams — высоко вовлеченные команды

• profitability — прибыльность

Абзац 4: Investing in EI training can help refine (совершенствовать) leadership skills, promote (способствовать) healthier work environments, and improve financial performance in today's competitive business landscape. 

Инвестирование в тренинг EI может помочь усовершенствовать лидерские навыки, способствовать созданию более здоровой рабочей среды и улучшить финансовые показатели в сегодняшней конкурентной бизнес-среде.

• investing — инвестирование

• refine leadership skills — усовершенствование лидерских навыков

• healthier work environments — более здоровая рабочая атмосфера

• financial performance — финансовые показатели

• competitive business landscape — конкурентная бизнес-среда

• landscape  -среда , пейзаж

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Daniel Goleman is an American author, psychologist, and science journalist. He wrote articles for The New York Times for twelve years, specializing in psychology and brain science. He has written more than 10 books on psychology, education, science, and leadership.

Дэ́ниел Го́улман — американский писатель, психолог, научный журналист. В течение двенадцати лет писал статьи для The New York Times, специализируясь на психологии и науках о мозге. Написал более 10 книг по психологии, образованию, науке и лидерству. 

How Engaged Is Your Team, Really? Насколько вовлечён твой коллектив?

by Amy Bradley and Sharon Olivier

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Choose the best summary for the extract you just read.

Investing in emotional intelligence training is crucial for successful businesses.

The extract is explaining how EI training can bring about many benefits for organisations.

"Emotional intelligence (EI) plays an important role in the success of both leadership and management and can bring about many benefits for organizations."

Successful managers display high levels of emotional intelligence.= True

Managers who practice self-regulation can promote positive conflict resolution and a stable work environment.

"Motivation enables leaders to confront challenges and pursue (добиваться) their objectives. Author Daniel Goleman discovered that highly motivated leaders are more adaptable and have a higher likelihood (шанс, вероятность) of achieving their goals".

According to the third paragraph, teams with high levels of motivation are more likely to achieve their goals. = False

Leaders with high levels of "motivation" are more likely to achieve their goals. 

Leaders displaying empathy have more satisfied employees.

According to the extract, which ability can help leaders establish better teamwork?= social skills

Enhancing (укрепление) "social skills" allows leaders to establish better teamwork.

"Investing in EI training can help refine (совершенствовать) leadership skills, promote (способствовать) healthier work environments, and improve financial performance in today's competitive business landscape"

Investing in EI training can increase a company's revenue (доход).= TRUE =Investing in EI training can improve financial performance.